The purchaser of products from Serenade Creations Florist agrees that:

• All sales are final.
• Flowers are perishable, hence returns are only accepted under the following circumstances:
  • Report all issues  within 24 hours of delivery.
  • We pride ourselves on quality products and will gladly replace any damaged item, which may have had its quality affected during shipping or caused by us.
  • No Refunds will be issued, however a credit may be applied should a resolution not be reached. 
• The care and responsibility of perishable flowers is the responsibility of the customer i.e. sufficient and timely water and placing in a suitable environment.
• Choose carefully or call us to discuss as incorrect choices are not grounds for returns.
• Flowers are seasonal therefore what is pictured on our website will be substituted for seasonal flowers.
• We will do our utmost to make the arrangement as close to the advertised picture as possible.
• If you require a specific product, please call and check for its availability.
• If no name is specified for the “card message”, will will put the name of the sender on the card
• Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call to discuss a suitable time.
• It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.
• We do not call ahead to ensure someone is home, as to not spoil surprises.