Refunds and Returns Policy
As the purchaser of a perishable item through Serenade Creations Florist, you agree to the following:
- All sales are final.
- Returns are only accepted under the following circumstances:
- Report all issues within 24 hours of delivery.
- Gladly replace any damaged item affected through delivery.
- Perishable items are non-refundable, however a credit will issued should a resolution not be achieved between seller and purchaser.
- Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
- Flowers are to be watered. Usually flowers should last between 3 to 7 days if they are cared for appropriately. Call us should you require assistance.
- Choose carefully as choosing based on style preference is no grounds for a refund or return.
- Flowers are seasonal and every effort will be made to remain true to the arrangement as pictured. Substitute flowers will be used based on availability and season.
- If you require a specific product, please call and check for its availability.
- If no name is specified for the “card message”, will will put the name of the sender on the card
- Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak to us for a delivery time that is convenient.
- Please ensure the recipient is present at the place of deliver. The delivery company will leave the flowers unattended should there be no one home.
